Refund Policy

Effective Date: 01 January 2026

At OnceWeb (https://onceweb.in), we provide digital services such as website development, payment gateway onboarding assistance, API integration, and business consultation.

Due to the nature of these services, our refund policy is as follows:

1. No Refund Policy

All payments made to OnceWeb are non-refundable once the work has been initiated.

This is because:

• Resources and technical team are assigned immediately after payment

• Consultation and documentation process starts instantly

• Digital services cannot be reversed once delivered

• Time, effort, and technical setup costs are involved from the beginning

2. When Refund May Be Considered

A refund may be considered only in the following cases:

• If OnceWeb fails to start the work within 7 working days after payment

• If a duplicate payment is made by the client by mistake

• If OnceWeb is unable to provide the agreed service due to internal limitations

Refund approval is solely at the discretion of OnceWeb management.

3. Non-Refundable Situations

No refund will be provided in the following cases:

• Payment gateway or bank rejects or suspends the application

• Delay due to incomplete documents or non-cooperation from client

• Client changes mind after process initiation

• Business found to be prohibited or non-compliant

• Chargebacks or disputes arising from client’s business transactions

4. Refund Processing Time

If a refund is approved, it will be processed within 7–10 working days to the original payment method.

5. Contact Us

For any refund-related queries, contact:

OnceWeb
Plot No.150, 4th Floor, Udyog Vihar Phase-1, Sector-20, Gurugram – 122016, Haryana, India
Email: info@onceweb.in
Phone: +91 9798481229
Website: https://onceweb.in

You can paste this directly into your /refund-policy page.